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The Red Hat Value-Add

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Red Hat Flyer - The Value of Your Red Hat Subscription

The Open Source license structure helps to avoid vendor lock-in, and Red Hat support is unmatched in terms of response and technical capability in order to resolve issues in a timely and complete manner. A Red Hat subscription lets customers leverage Red Hat's unique position in the open source development community and our strong industry relationships. Through these relationships, Red Hat combines industry and community innovation with Red Hat platform products, aligning customer and partner roadmaps. This lets customers deploy the more-manageable and lower-cost IT infrastructure that's demanded of them.

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Severity 1 (urgent)
A problem that severely impacts your use of the software in a production environment (such as loss of production data or in which your production systems are not functioning). The situation halts your business operations and no procedural workaround exists.
Severity 2 (high)
A problem where the software is functioning but your use in a production environment is severely reduced. The situation is causing a high impact to portions of your business operations and no procedural workaround exists.
Severity 3 (medium)
A problem that involves partial, non-critical loss of use of the software in a production environment or development environment. For production environments, there is a medium-to-low impact on your business, but your business continues to function, including by using a procedural workaround. For development environments, where the situation is causing your project to no longer continue or migrate into production.
Severity 4 (low)
A general usage question, reporting of a documentation error, or recommendation for a future product enhancement or modification. For production environments, there is low-to-no impact on your business or the performance or functionality of your system. For development environments, there is a medium-to-low impact on your business, but your business continues to function, including by using a procedural workaround.
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